FAQ

What is soft water?

Soft water contains little calcium and magnesium, which means less limescale in pipes, appliances and on surfaces.

Why does limescale form?

Limescale forms when hard water is heated. Minerals settle on taps, tiles, heating elements and pipes.

Is soft water safe to drink?

Yes. Soft water meets all drinking‑water standards and is safe for daily use.

Is soft water better for skin and hair?

Many people experience less dryness and irritation. Without limescale, water feels gentler on skin and hair.

Does soft water save energy?

Yes. Appliances with less limescale run more efficiently, so boilers and heat pumps use less energy.

Is soft water better for household appliances?

Yes. Less limescale means less wear and a longer lifespan for boilers, washing machines and coffee makers.

How do I measure water hardness in my area?

You can check hardness via your water supplier or measure it with a simple test strip.

Is soft water the same as demineralised water?

No. Soft water still contains minerals. Demineralised water is fully stripped of minerals and not used as drinking water.

Can soft water help reduce soap residue?

Yes. Soft water dissolves soap more effectively, leaving fewer residues on skin, tiles and glass.

Is soft water more environmentally friendly?

Yes. You use fewer cleaning products and appliances last longer, reducing waste and energy use.

Why does water hardness vary by region?

Hardness depends on soil composition and the source of drinking water. Chalk‑rich regions have harder water.

How quickly will I notice a difference?

Usually within a few days. You’ll see less limescale and feel softer water on skin and fabrics.

Top of the water softener with a protective piece of cardboard under the bracket on the right side.